In case of change of plans or dissatisfaction, customers may cancel their reservations and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Certain cancellations may attract cancellation charges.
Cancellation Charges for reservation
– Cancellations 24hrs before the pickup time, will attract NO cancellation charges.
– Cancellations between 6-24hrs prior to pick up will attract cancellation charges equivalent to 25% of the gross price.
– Cancellation in less then 6 hours prior to pick up will attract cancellation charges equivalent to 50% of the gross price.
– On the spot cancellation before start of the Journey (or No intimation for cancellation, also called No Show) will attract cancellation equivalent to 75% of the gross price.
Depending on the mode of payment of your order, Refund may involve deduction of transaction or handling charges as “Refund Processing Charges”.
In case of payment via Paypal, Refund (to PayPal account if any) is possible without any processing charges within 30 days from the date of payment. In case of direct payment via credit card on Paypal, PayPal processing charges may apply.
In case of Payment via EBS Payment gateway, EBS processing/transaction charges if any may apply for refunds. Refunds may take upto 30 days to be processed and credited to your account.
In case of bank transfer/cash/check deposit Rs.150/- per transaction refund processing charges will be applied.
In case of Cash Payment, the Refund will be made by Check send to your billing address, and Rs.100/- refund processing charges will apply.
In case of cancellation of the reservation the cancellation charges will be deducted form the payment received as per Cancellation policy, along with refund processing charges if any and balance amount will be refunded to you, preferably with the same payment mode as selected by you.
In order to protect full value of your payment instead of refund you can seek a Credit Coupon that can be used in your next trip or even given to some of your friends or family for their travel with eCabs. For Refund amounts below Rs.500/- we recommend to use coupons as cost of refund may be very high.
In case you have any feedback on our Cancellation & Refund policy please email [email protected]